Terms & Conditions

TradeScoper helps you describe a building job properly. A customer answers questions from our AI, and we turn those answers into a clear written brief. A tradesperson can then quote from that brief, and send an invoice when the job is done.

That's it. We're a tool for describing work and quoting for it.

We are not the builder.We don't do the work, we don't supervise it, and we're not part of the deal between you and your tradesperson.

When a customer and a tradesperson agree a job, that agreement is between the two of them. We're not a party to it. If the work is late, wrong, or never happens, that's a matter between the customer and the tradesperson — though do tell us, because we want to know.

We don't check trades' qualifications, insurance, or the quality of their work. We don't vet or endorse anyone. Please do your own checks before hiring: ask for references, proof of insurance, and any certification the job needs — for example Gas Safe registration for gas work, or a registered electrician for electrical work.

You need an account for most things. Keep your password to yourself, give us accurate details, and tell us if you think someone else has got into your account. You're responsible for what happens under your login.

You must be 18 or over.

Our AI writes the brief from what the customer tells it. It can misunderstand, miss things, or get quantities wrong. It has never visited the property.

So: always read the brief and check it before relying on it.Customers should make sure it describes the job they actually want. Tradespeople should satisfy themselves it's accurate — ideally by visiting — before pricing from it. A quote built on a brief nobody checked is still your quote.

Tradespeople can use TradeScoper free, or subscribe for extra features. Paid plans are billed monthly in advance through Stripe.

• Your subscription renews automatically each month until you cancel.
• You can cancel any time. You keep your paid features until the end of the month you've paid for.
• We don't refund part-months, unless the law says we must.
• If a payment fails we'll try again. If it keeps failing, your account drops back to the free plan.
• If we change our prices, we'll give you at least 30 days' notice by email.

Where a tradesperson chooses to invoice through TradeScoper, the customer pays by card and the money goes to the tradesperson's own Stripe account.

• We take a 0.5% handling fee from each payment. Stripe also charges its own processing fee. Both are taken automatically when the payment is made.
• The tradesperson decides what to charge, and is responsible for their own prices, VAT and tax. We don't set prices and we're not your accountant.
• All card and bank details are handled by Stripe, not us. We never see them.
• If a payment needs refunding, the tradesperson arranges it. Our 0.5% fee is refunded in proportion.
• If a customer disputes a card payment, Stripe's process decides the outcome. We'll pass on what we're told and by when, but we don't make the decision.

Don't:

• Give false information, or pretend to be someone else or another business
• Upload anything illegal, offensive, or that isn't yours to share
• Upload other people's personal information without their permission
• Use someone else's brief, quote or details for anything other than the job in hand
• Try to break, overload, scrape or get around the security of the site
• Use TradeScoper to send spam, or to harass anyone
• Resell or copy our service, or pretend it's yours

If we think you've broken these terms we may warn you, limit what your account can do, suspend it, or close it. For anything serious — fraud, or putting someone at risk — we may close it straight away without warning.

If we close your account we'll tell you why, and you can reply if you think we've got it wrong. If you'd paid for a subscription and we closed your account for no good reason, we'll refund the unused part.

You can close your account whenever you like — just email us.

We'll take reasonable care to keep TradeScoper working properly, but we can't promise it will never go wrong or never be unavailable.

We are not responsible for:

• The quality, safety, timing or legality of any work a tradesperson does
• Whether a tradesperson is qualified, insured, or any good
• Anything a customer or tradesperson says to, or agrees with, the other
• A brief or quote being wrong because of what was typed into the interview
• Money you lose because a job went badly — that's between you and the other party

Where we areresponsible for something, our liability is limited to what you've paid us in the 12 months before the problem — or £100 if you haven't paid us anything.

Nothing here takes away your legal rights.We're not trying to exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can't be excluded. If you're a consumer, you keep all your consumer rights.

If you're a consumer buying a subscription online, you normally have 14 days to change your mind and get your money back. If you ask us to start straight away and you then cancel, we may keep a fair amount for what you've already used.

To cancel, email us. You don't need to give a reason.

The TradeScoper name, site and software are ours. Please don't copy them.

What you write and upload stays yours. You're giving us permission to use it to run the service — to build your brief, show it to the tradesperson you chose, and put it into PDFs and invoices. We don't claim to own it and we won't sell it.

We may update these terms. If a change matters to you, we'll email you or show a notice on the site before it takes effect. Carrying on using TradeScoper afterwards means you accept the new version.

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your own local courts.

Email hello@tradescoper.co.uk or write to Lombard Management Limited, 20-22 Wenlock Road, London, N1 7GU. If something's gone wrong, tell us — we'd much rather fix it.